Updated [01 Nov 2026]

Returns and refunds

[Final text from the client. Below is the structure, following the Saudi E-Commerce Law.]

Return window

You can return unused items within 7 days of delivery, in the original packaging.

Items we cannot take back

[Opened oil bottles, except when damaged or wrong.]

How to return

Open the order in your account, choose Return items, and we arrange a free pickup.

Refunds

We refund to the original payment method within 5–10 working days after we receive the item, and send a VAT credit note by email.