Refunds

Staff request · admin approves · refund goes back to the original payment with a VAT credit note

Approving is admin only. Each approval calls the payment provider (simulator now) and issues a credit note.
RefundOrderCustomerAmountReasonRequested byStatus
RF-[0019]AS-[100241]Lama [Name]SAR 0,000Order cancelled before shippingFaisal · Operations
13 Nov 09:20Requested
RF-[0018]AS-[100150]Reem [Name]SAR 000Return RT-[0031] receivedFaisal · Operations
12 Nov 16:02Requested
RF-[0017]AS-[100133]Omar [Name]SAR 000Return RT-[0030]Mona · Support
10 Nov 14:11Approvedby Noura
RF-[0016]AS-[100098]Khalid [Name]SAR 00Shipping overchargeMona · Support
08 Nov 10:45Rejectedby Noura
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